Orders Policy

Shipping, Cancellation, Returns & Refunds · Last updated: 22 October 2026

1. Placing an order

• You can order on soulvedic.in, or through our team on call or WhatsApp.
• For phone/WhatsApp and COD orders, our team may call to confirm your order and address before dispatch. Orders that cannot be confirmed may be cancelled.
• You will receive order and tracking updates by SMS, WhatsApp or email.

2. Payment options

• Prepaid: UPI, debit/credit card, net banking and wallets via secure payment gateway.
• Cash on Delivery (COD): available on most pin codes.

3. Shipping and delivery

Delivery times are estimates. Delays due to courier issues, weather, strikes or other events beyond our control may happen; we will help you track your order.

4. Cancellation

• You can cancel your order before it is dispatched by calling or WhatsApping us.
• Once dispatched, the order cannot be cancelled. Please do not refuse a COD delivery without a valid reason; repeated refusals may lead to COD being disabled for your number.
• For cancelled prepaid orders, the full amount is refunded to the original payment method.

5. Returns and replacement

For hygiene and safety reasons, health and wellness products cannot be returned once opened or used. We will replace or refund if:

• The product is damaged or leaking on arrival
• You received a wrong product or wrong quantity
• The product is expired at the time of delivery

How to request: Contact us within 48 hours of delivery with your order number and clear photos or an unboxing video showing the issue. Keep the product and original packaging until the request is resolved.

Returns are not accepted for change of mind, personal dissatisfaction with results, or opened products, except where required by law.

6. Refunds

• Approved refunds are processed within 5–7 working days.
• Prepaid orders: refunded to the original payment method.
• COD orders: refunded by UPI or bank transfer to details you provide.
• Your bank or payment provider may take a few extra days to show the credit.

7. Related policies

Please also read our Terms & Conditions and Privacy Policy.

8. Contact us