Privacy Policy
Last updated: 22 October 2026
This Privacy Policy explains how Soulvedic ("we", "us", "our"), owner of the website soulvedic.in and its brands including Kidney Care, collects, uses and protects your personal information when you visit our website, place an order, fill a form on our website or on Facebook/Instagram lead ads, or contact us by phone or WhatsApp.
By using our website or submitting your details, you agree to this Privacy Policy.
1. Information we collect
| Type | Examples |
|---|---|
| Contact details | Name, phone / WhatsApp number, email, city or state |
| Order details | Delivery address, products ordered, order and payment status |
| Health information you choose to share | Symptoms, reports or concerns you tell our team on call or WhatsApp |
| Technical data | IP address, device and browser type, pages visited, cookies and pixel data (e.g. Meta Pixel, Google Analytics) |
Online payments are processed by secure third-party payment gateways. We do not store your card, UPI PIN or bank login details.
2. How we use your information
- To process, ship and deliver your orders, including Cash on Delivery orders
- To call, WhatsApp or SMS you about your enquiry or order
- To share product information, offers and usage guidance
- To handle returns, refunds and complaints
- To improve our website, products and advertising
- To meet legal, tax and regulatory requirements
3. Facebook & Instagram lead forms
When you submit a lead form on Facebook or Instagram, Meta Platforms shares the information you entered with us. Meta's handling of your data is governed by the Meta Privacy Policy. We use this data only for the purposes listed in this policy.
4. Who we share your information with
We do not sell or rent your personal information. We share it only as needed with:
- Courier and logistics partners, to deliver your order
- Payment gateways, to process online payments
- Service providers who help us run the business (hosting, CRM, calling, messaging, analytics), under confidentiality obligations
- Government or legal authorities, when required by law
5. Cookies and tracking
We use cookies and similar tools to keep the website working, remember your cart, understand how the site is used and show relevant ads. You can block or delete cookies from your browser settings; some features may not work properly without them.
6. Data security and retention
We use reasonable technical and organisational measures to protect your information. No online system is completely secure, but we limit access to people who need it to serve you. We keep your information only as long as needed for the purposes above or as required by law (for example, tax records), after which it is deleted or anonymised.
7. Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you can:
- Ask what personal information we hold about you
- Ask us to correct or update it
- Ask us to delete it
- Withdraw consent and stop calls, WhatsApp or SMS from us
- Raise a complaint with our Grievance Officer
Contact us using the details below. You can also tell our caller "मुझे कॉल न करें" / "Do not call me" and we will stop.
8. Children
Our products and services are meant for adults. We do not knowingly collect information from anyone under 18.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date at the top.
10. Contact & Grievance Officer
Soulvedic
Vijay Nagar, Indore, Madhya Pradesh – 452010
Grievance Officer: Soulvedic Customer Support
Email: support@soulvedic.in
Phone / WhatsApp: +91 88716 83228
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM
We aim to respond to all requests within 30 days.
See also: Terms & Conditions · Orders Policy
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